Shipping & Returns
Shipping & Processing
Each My Herbal Place order is thoughtfully prepared and packaged with care. Because our herbal tea blends are prepared in small bathes, please allow 3-5 business days for your order to be prepared and processed before shipment.
Business days are Monday through Friday and do not include weekends or holidays.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information. Shipping transit time begins after your order has been processed and may vary depending on the carrier and destination.
Please review your shipping address carefully before submitting your order. My Herbal Place is not responsible for delays or delivery issues resulting from an incorrect or incomplete address provided at checkout.
If you notice an error in your shipping information before your order has shipped, please contact us as soon as possible. We will make every reasonable effort to update the information before your package leaves us.
Returns & Refunds
Because our herbal tea blends are consumable products, we are unable to accept returns or exchanges on tea products once they have been shipped.
We want you to feel cared for when ordering from My Herbal Place. If your order arrives damaged, incorrect, or with an item missing, please contact us within 7 days of delivery so we can review the issue and make it right when appropriate.
Please include your name, order number, and a brief description of the issue, and photographs if the product or package arrived damaged.
Refunds or replacements for eligible order issues will be handled on a case-by-case basis. Shipping charges are generally non-refundable unless the issue resulted from an error by My Herbal Place.
Because individual preferences vary, we cannot provide refunds solely because a customer does not enjoy the flavor or personal experience of a tea blend.
My Herbal Place reserves the right to decline a refund or replacement when an order issue cannot reasonably be verified or falls outside of this policy.
Questions About Your Order?
If you have questions about shipping, delivery, or an order issue, please contact us through the Contact page and include your order number when possible.